Welcome to Franklin Primary Health Center, Inc.

As a patient of Franklin Primary Health center, Inc., you have the following rights:

To be treated with respect, consideration, dignity and to receive high quality healthcare
To not be discriminated against in the delivery of healthcare services
To be assured of confidential treatment and to authorize the release of identifiable healthcare and other personal information
To review and receive copies of your medical records and/or request that your records be amended
To choose your healthcare provider.
To be informed of your medical condition, treatment plan, and expected outcome
To receive accurate, easily understood information and to request assistance or be represented by parents, guardians, family members, or others in making informed healthcare decisions
To refuse treatment and refuse to participate in research
To be informed of the names, functions, and credentials of all persons providing service to you and to received the names and telephone numbers of management
To be informed of available services, hours of service, and after hour coverage
To have a fair and efficient process for voicing grievances and recommending changes to management

As a patient of Franklin Primary Health Center, Inc., you have the following responsibilities:

To give truthful and accurate information about your health and past medical treatment
To ensure that you fully understand and follow the treatment plan prescribed by your healthcare provider
To inform your healthcare provider of any changes in your condition or of any adverse reactions to the treatment plan
To keep appointments and inform the center in advance when you are unable to keep an appointment
To pay for services rendered in accordance with the fee policy and to provide truthful and accurate financial and/or insurance information to allow for appropriate billing
To become informed of and to follow health center rules and regulations concerning patient care and conduct.